Refund policy

Refund Policy

If you would like to request a refund, please contact us first with your order number and reason for the request.

To be eligible for a refund, items must be returned in their original condition unless they are faulty or damaged on arrival.

Please keep proof of postage when returning any item.

Refunds, once approved, will be issued to the original payment method where possible.

Shipping costs are non-refundable unless the item is faulty, damaged, or sent in error.

Any import duties, taxes, or courier handling fees paid to a third party are not refundable by us.

Returns Policy

If you need to return an item, please contact us before sending anything back so we can provide the correct return instructions.

Returned items must be unused, unopened, and in their original condition unless they are faulty or damaged.

You are responsible for return postage unless we agree otherwise.

We recommend using a tracked service for all returns.

Once your return has been received and inspected, we will let you know whether a refund, exchange, or replacement has been approved.

If your order was charged import duties or taxes on delivery, those charges are usually handled by the courier or customs and are outside our control.